Our Mission
To create a new standard of quality and service in the world of electronic payment systems.
Our Mission
To create a new standard of quality and service in the world of electronic payment systems.
Our Mission
- Best technology
- Save money when accepting credit cards
- Educate our merchants on best practices when it comes to accepting credit cards
- 24/7 customer service
Our Mission
- Best technology
- Save money when accepting credit cards
- Educate our merchants on best practices when it comes to accepting credit cards
- 24/7 customer service
Our Prime Directives
- To reduce the confusion normally associated with credit card processing
- To reduce the cost normally associated with credit card processing
- To increase the speed of setting up a merchant account
- To increase the customer service standards required by the merchants
Our Operation
Card One is a full service independent banking operation providing credit card processing and related electronic payment services to merchants throughout the United States. Founded in 1998, Card One has been fast growing, providing cutting edge and cost effective solutions to merchants and sales partners. Focusing on technology- driven new products to help businesses grow. Our internal operation is comprised of:
Our Operation
Card One is a full service independent banking operation providing credit card processing and related electronic payment services to merchants throughout the United States. Founded in 1998, Card One has been fast growing, providing cutting edge and cost effective solutions to merchants and sales partners. Focusing on technology- driven new products to help businesses grow. Our internal operation is comprised of:
Sales
Responsible for recruiting, registering, training, and servicing authorized resellers (Channel Partners) that promote our products to merchant end users. Card One Channel Partners exist in many forms including, but not limited to, Independent Sales Contractors, Internet Providers, Agent Bank, Associations, Franchiser’s, and Multi – level marketing providers. In addition, sales is responsible for new product development.
Sales
Responsible for recruiting, registering, training, and servicing authorized resellers (Channel Partners) that promote our products to merchant end users. Card One Channel Partners exist in many forms including, but not limited to, Independent Sales Contractors, Internet Providers, Agent Bank, Associations, Franchiser’s, and Multi – level marketing providers. In addition, sales is responsible for new product development.
New Accounts
This includes documentation review, credit evaluation, financial analysis, trade and reference validation, building Merchant identification files on the network system, building terminal identification numbers on point of sale systems, and sending out welcome packages.
Customer Service – 24/7
Responsible for handling all card processing issues including, but not limited to, POS terminal support, deposits, transactions, billing statements, checking account changes, ownership changes, changes in business status, pricing, rules and regulations, and fulfillment of point of sale supplies (e.g., paper rolls, ink cartridges, etc.).
– Contact Us (Mon-Fri: 8AM – 5PM PST)
– 310.826.7000
– White Glove Customer Service (Mon-Fri: 8AM – 5PM PST)
– 866.427.7297
– Technical Support: 1, 3
– Customer Service: 1, 4
– 24/7 Customer Service:
– 800.366.1841
Chargebacks & Retrievals
Responsible for processing retrieval requests presented from cardholder banks. This includes sending correspondence to our merchant customers, requesting document copies of transactions in question, and forwarding them back to cardholders bank. Also provide training and support to merchants on tips to avoid chargebacks.
Chargeback Department: 888.292.2608
Risk Management
Responsible for monitoring cardholder fraud and merchant compliance ensuring rules and regulations are met.
Our Industry
Bankcard Associations
The term “bankcards” refer to credit card issuing and credit card acceptance as governed by Visa and MasterCard through the banking network system. These two entities provide memberships to financial institutions, who in turn offer these services to consumers desiring an open- ended credit limit to purchase goods and services and merchants wanting to accept credit cards presented by cardholders. For a credit card transaction to occur a consumer must present the Visa or MasterCard brand and a business must accept it as a form of payment.
Where does Card One fit into the mix? Both Visa and MasterCard authorize financial institutions to empower Independent Sales Organizations (a term used by Visa) or Merchant Service Providers (a term used by MasterCard), like Card One International, to act as intermediaries on behalf of member banks, but under specific guidelines. Card One is a full-service banking operations that provides merchant sales, underwriting, customer service, technical support, chargebacks & retrievals, and risk management, but under the bank umbrella.
Travel & Entertainment Card Associations (T & E’s)
T & E Providers such as American Express, Discover Card, and Diners Club, operate similarly to Bankcard Associations, except that they function independent from the banking network system. Hence, all issuing and acquiring is done in-house. However, T & E’s have created streamlined programs, for banks and independent card processors like Card One International, and make available their brands subsequent to the Visa and MasterCard sign-up. Specific facts merchants should know:
- Card One International has no control over T & E service levels or pricing
- Their approval process normally takes about 10-days
- Discount rates are traditionally higher than bankcards
- Each brand provides separate monthly statements
- Each offers a help desk specific to their brand
Both Visa and MasterCard authorize financial intuitions to empower Independent Sales Organization or Merchant Service Providers like Card One, to act as intermediaries on behalf of member banks under specific guidelines. Card One is a full service credit card processing operation that provides merchant sales, underwriting, customer service, technical support, and risk management under the bank umbrella.
Network Processors
Bank issuers rely on network processors (Mainframe System Providers) to warehouse cardholder data and guarantee that funds are available at the Point of Sale. Also, they facilitate electronic funds transfer from the issuing bank (cardholder account) to the merchant bank account.
Bank acquirers rely on processing networks to route cardholder transactions needing approval, they then initiate the clearing and settlement of funds.
The entire process works similarly to check processing. The numbering system on the bottom of a check has a routing number (bank ID) and an account number (accountholder ID). The numbering system on the Visa Card or MasterCard indicates the cardholder’s bank and account number. Subsequently, each merchant set up to accept credit cards receives a Bank Identification Number (BIN) and Merchant Identification Number (MID) to identify the acquirer and merchant. These two numbering schemes are programmed into a merchant’s Point-of-Sale terminal.
POS Equipment and Supply
Many POS hardware terminals exist on the market today. Also, there are a myriad of POS supplies needed by merchants (e.g., printer rolls, sales drafts, ink cartridges, etc.). The fulfillment of POS equipment and supplies are handled by providers specific to the industry.
POS Equipment Leasing
Merchants needing POS hardware terminals can opt to lease the equipment. Terms and conditions vary among each provider. Leasing POS equipment is mostly beneficial to those merchants wanting to pay the initial cost over time. It is important to note that Card One International is independent from these providers and cannot control costs or service levels.
Network Processors
Bank issuers rely on network processors (Mainframe System Providers) to warehouse cardholder data and guarantee that funds are available at the Point of Sale. Also, they facilitate electronic funds transfer from issuing bank (cardholder account) to the merchant bank account.
Bank Acquirers too rely on processing networks to route cardholder transactions needing approval, and they initiate the clearing and settlement of funds.
The entire process works similarly to check processing. The numbering system on the bottom of a check has a routing number (bank ID) and an account number (accountholder ID). The numbering system on the Visa Card or MasterCard indicates the cardholder’s bank and account number. Subsequently, each merchant set up to accept credit cards receives a Bank Identification Number (BIN) and Merchant Identification Number (MID) to identify the acquirer and merchant. These two numbering schemes are programmed into a merchant’s Point-of-Sale terminal.
POS Equipment and Supply
Many POS hardware terminals exist on the market today. Also, there are a myriad of POS supplies needed by merchants (e.g., printer rolls, sales drafts, ink cartridges, etc.). The fulfillment of POS equipment and supplies are handled by providers specific to the industry.
POS Equipment Leasing
Merchants needing POS hardware terminals can opt to lease the equipment. Terms and conditions vary among each provider. Leasing POS equipment is mostly beneficial to those merchants wanting to pay the initial cost over time. It is important to note that Card One International is independent from these providers and cannot control costs or service levels.